Google Ads AI Chatbot Goes Silent Due to Technical Glitch

In a surprising turn, Google Ads’ AI chatbot, part of its new conversational ad experience, recently left users speechless—quite literally. A screenshot shared by Thomas Eccel shows the chatbot responding with empty replies, leaving questions unanswered and users perplexed. This strange occurrence highlighted a technical issue within the AI chatbot system, causing it to fall silent when prompted with basic questions.

Google Ads has been rolling out this conversational feature to enhance advertiser interactions, but this unexpected silence has raised eyebrows. The AI chatbot, intended to answer user queries, optimize ads, and streamline support, appeared to malfunction, offering no text responses in the chat interface.

Ginny Marvin, Google’s Ads Liaison, acknowledged the issue on LinkedIn, stating, “Thanks for bringing this to our attention. We have identified the issue and are taking steps to address it.” Google’s quick response indicates that the company is actively working to resolve the bug to prevent future lapses in its AI chatbot’s functionality.

Here’s a snapshot of that thought-provoking “conversation” with the Google Ads AI Chatbot:

As Google continues to refine its AI-driven tools, occasional technical hiccups are bound to occur. Nevertheless, this glitch reminds users of the challenges involved in perfecting conversational AI for customer support.

Have you encountered the Google Ads AI chatbot?

Also Read: Microsoft Reports 18% Growth in Bing Advertising Revenue for Q1 2025